Hello, and welcome to a pretty nice summer Saturday here at the Wannaskan Almanac. Today is July 10th.
If there's one thing that delights a child but drives a parent batty it's the infinite loop-question "Why?"
-"Why?"
-"Because it's morning and it's time to start the day."
-"Well, because it's summer, and we should take advantage of the few warm days we have here in Minnesota, and it's fun playing outside, and the library's always an adventure, right? And we need food to fuel ourselves, right?"
You see where this is going.
In the grown-up world, the incessant why is transformed into a value-adding tool for business. The 5 Whys is a legit problem-solving exercise that helps teams get to the root cause of a problem.
-"Why are customers unhappy with our products?"-"Because they fall apart."
-"Why are they falling apart?"
Why? Why? Why?
I am even a fan of Simon Sinek's Golden Circle which puts "why" at the heart of understanding what drives a business and then aligns this profound proclamation with customer loyalty which inspires and spurs to buy. (Think Apple and Subaru. I mean, I've got two Subarus, and, honest to goodness, it warms my heart every time I hear, Love. It's what makes a Subaru a Subaru.)
This past week, my admiration for "why" got turned on its head when I watched an interview with Michael Bungay-Stanier, founder of the company Box of Crayons and author of The Coaching Habit, which I'm also reading. His call to action is to "stay curious longer" and to ask questions - lots of questions (he's got seven main ones) - before dispensing advice.
Then he dropped the bomb: "I don't like asking why."
My ears perked up. Because I work with writers who are trying to tell a story, getting down to the bones of the "why" is seminal in writing a great piece.
Why do you want to write this story?Why this story now?
Why? Why? Why?
MBS went on to explain that "why" is a slippery fish. Sometimes we don't know why, we just know. Why is too big or too elusive to articulate. It turns out, however, that what we can do is ask smaller, more specific questions using the other question words which have the potential to unlock the why.
When did you first get the idea for this story?How does this story connect to today?
Who does this story impact?
The concept intrigued me, so I decided to test it out. On the kids.
Everyone's home and with the days of summer stretching into a lovely, languorous and lazy stream of carefree timelessness - "unstructured playtime" as the experts call it - comes ample opportunity for conflict.
Me:
"What were you doing up until that moment?"
"And what else?" (Note: This is the AWE question from Bungay-Stanier's 7-question list.)
"Were you able to get what you want by hitting your brother?"
The results?
Surprisingly positive.
I learned that "why" is the knee-jerk response; the easy question. But it's not necessarily the question that helps people get from Point A (their present state) to the Point B state they desire. But "staying curious longer" does.
Tempers simmered as did the vocal volume. Nailing the specifics was akin to being heard and I know from studying nonviolent communication and reading parenting books that when a person feels heard, they get their need for acknowledgment met, and when a need is met, the need goes away.
And, most surprisingly, the "why" didn't even come up.
It may have taken a few minutes longer to ask the other questions, but the outcome led to an overall increased sense of calm and cooperation in our household that, I feel, evolved over the week and spilled into a pretty relaxing, conflict-free Saturday.
And who doesn't love that?
On This Day
Remembering You
Kim
ReplyDeleteWhy are we here?
Shut up and enjoy the ice cream while it’s on your plate
Lol! What is it about the ice cream that creates enjoyment and how does it add to the meaning life? 😊
DeleteThe meaning of life is to enjoy life. The ice cream of life comes in an infinite variety of flavors. You may say I’m full of baloney and you may be right.
DeleteThanks for the kind words, Kim ~
ReplyDeleteMBS
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DeleteYou're welcome and thanks for reading!
ReplyDelete